Shipping policy

Lost packages:

TintsandTots LLC is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen -- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item including on the estimated shipping dates given to both Our Team and you (the customer). Please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

 

Delayed/Lost Packages:

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will still get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.

 

Rips/Tears during shipment:

We are unable to offer full refunds for minor imperfections that do not affect the functionality or usability of the product. In the case of a small rip on the banner, we believe the product is still usable and serves its intended purpose effectively. Although this is a generic answer, please send us a message with a photo of your item if has been completely damaged. We will try our best to better help the situation. individually.