Refund policy

There are NO refunds since every item is custom. If an item breaks in shipment, we have insured it's value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging, and you must retain the box/packaging to take to the post office if proof of damage is required. 

Please do not hesitate to message us with concerns about your packaging or item. We can better help you individually and see if we can help.