Refund policy

Personalized products, custom-size products, and digital downloads are final sale and cannot be returned or exchanged for a change of mind, except where required by law.

Production errors and defects

If we made an error with your personalization, sent the wrong item, or your product has a production defect, please contact us with your order number and clear photos. Once the issue is verified, we will provide a replacement at no additional cost. Any remedies required by law remain available.

Please review spelling, names, wording, sizes, and other selections before ordering. We cannot provide free replacements for incorrect information submitted with an order.

Color differences

Screens and printed materials display colors differently. Slight differences between screen images and the finished product are expected and do not qualify as production defects. If you believe your item has a printing error, please contact us with photos so we can review it.

Digital products

Digital purchases include only the files or design services described in the listing. No physical product is included unless specifically stated. Digital downloads are non-refundable, except where required by law. Please contact us if you have trouble accessing your files.

Order changes and cancellations

Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes or cancellations once design work or production has begun. This does not affect cancellation or refund rights required by law.

For assistance, use our website contact form or email jamielyn.staley@gmail.com.